Amazon Customer Service Associate (CSA)

Virtual Customer

Service Associate

Tired of traffic and commuting? Are you interested in eliminating your commute, reducing your carbon footprint, and working for an amazing company? Seeking more time to spend with your family and friends? Amazon’s VCC (Virtual Contact Center) has an amazing opportunity for those who said yes!

You may have seen and heard those ads on the internet, in the paper, and on the radio, promising great work from home jobs, but wondered if they were too good to be true. Well this one is good, it’s true, and we think you’ll really enjoy it. Full time and part time opportunities are available in Arizona, Kentucky, Texas, West Virginia, Delaware, Minnesota, Florida, Georgia, Kansas, North Carolina, Tennessee, Wisconsin, and Virginia for our seasonal customer service associate position.

• 3-4 weeks of paid training
• Seasonal and referral bonus opportunities $$
• Base compensation is $10/hour with the potential bonus opportunities
• Part-time and full-time positions available

Requirements:

In order to be considered for this position, your home residence must be in one of the following states; Arizona, Kentucky, Texas, West Virginia, Wisconsin, Delaware, Minnesota, Florida, Georgia, Kansas, North Carolina, Tennessee and Virginia

• High School Diploma or equivalent
• Basic typing, phone, and computer navigation skills
• Ability to navigate the Internet, email, and Instant Messenger tools
• 1+ years in a service environment dealing with the public
• Distraction free workspace

Technical Requirements:

• High speed hard wired internet (5 MB/second, no WiFi)
• Landline phone line for work only
• For PC, Windows 7 or 8, Windows Auto Update, & 64-bit Operating system
• Microsoft Security Essentials (Windows 7): http://windows.microsoft.com/en-us/windows/security-essentials-download
• Windows Defender (Windows 8): http://windows.microsoft.com/en-us/windows/turn-windows-defender-on-off

At Home Advisor - AppleCare Chat Team

You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment.

You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor for our Chat teams.

This is a work from home position and we can consider candidates from cities across the US - you do not need to live in the city this is posted in to be considered.

The Chat team operates 24 hours a day 7 days per week including holidays and weekends to support our customers.

The working hours are as follows:

Daytime Shift: 4:30 AM CST to 11:30 PM CST
Mid-Day: 1:00 PM CST to 4:30 AM CST
Graveyard: 7:00 PM CST to 11:00 AM CST

Description

As an Apple At Home Chat Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.



This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.

Apply Now